Privacy Policy

Last Updated: August 18, 2026

The Cozy Paw™ (“The Cozy Paw”, “we”, “us”, or “our”) is an online retail store operated by BLYRIX LTD.

This Privacy Policy explains how BLYRIX LTD collects, uses, stores, discloses and protects personal information when you visit or use The Cozy Paw™ website, place an order, contact us, or otherwise interact with our services.

We are committed to handling personal information responsibly, transparently and in accordance with applicable privacy and data protection laws.

Where applicable law requires your consent for a particular processing activity, we will obtain that consent separately.

1. Who We Are

The Cozy Paw™ is the trading name and consumer-facing brand operated by:

BLYRIX LTD
Company number: 17331616
Registered office: Office 7287, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom, IG6 3SZ
Email: support@cozynestpaws.store

For purposes of applicable data protection laws, BLYRIX LTD may act as the data controller for personal information processed in connection with our website and services.

If you have any questions regarding this Privacy Policy or our use of personal information, please contact us at:

support@cozynestpaws.store

2. Information We Collect

We collect information that is reasonably necessary for the purposes described in this Privacy Policy.

2.1 Information You Provide to Us

When you place an order, contact us, subscribe to communications, or otherwise interact with our website, we may collect:

● first and last name;

● billing address;

● shipping address;

● email address;

● telephone number;

● order details;

● products purchased;

● transaction and payment-related information;

● information provided when contacting customer support;

● information provided in connection with returns, refunds, replacements or complaints;

● other information you voluntarily provide to us.

2.2 Payment Information

Payments made through our website are processed by third-party payment providers.

We generally do not receive or store your complete payment card number or payment authentication credentials.

Payment providers may collect and process payment information directly in accordance with their own privacy policies, terms and applicable security requirements.

We may receive limited payment-related information, such as:

● payment status;

● transaction identifier;

● payment method;

● billing information;

● fraud-prevention information.

2.3 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

● IP address;

● browser type and version;

● device type;

● operating system;

● language preferences;

● approximate geographic location;

● referring website;

● pages viewed;

● products viewed;

● interactions with our website;

● date and time of visits;

● information relating to cookies and similar technologies.

Some information may be collected through Shopify and third-party analytics, advertising, security and website technologies.

3. How We Use Personal Information

We may use personal information for the following purposes.

3.1 Processing and Fulfilling Orders

We may use your information to:

● receive and process orders;

● verify transaction information;

● process payments;

● prepare products for fulfillment;

● arrange shipping and delivery;

● provide order confirmations;

● send shipping and tracking updates;

● communicate with you about your order;

● process returns, refunds and replacements;

● provide customer support.

The legal basis for this processing may include the performance of a contract with you and compliance with applicable legal obligations.

3.2 Customer Support

We may use your information to respond to questions, complaints, requests and other communications.

The legal basis may include performance of a contract, compliance with a legal obligation, or our legitimate interests in providing customer service and managing our business.

3.3 Website Operation

We may use technical and usage information to:

● operate our website;

● maintain website functionality;

● remember preferences;

● improve website performance;

● troubleshoot technical problems;

● maintain website security;

● detect and prevent abuse.

Where appropriate, this processing may be based on our legitimate interests in operating and securing our business.

3.4 Fraud Prevention and Security

We may process information to:

● detect suspicious transactions;

● prevent fraud;

● prevent unauthorized access;

● protect customers and our business;

● investigate potentially fraudulent or abusive activity;

● comply with security requirements.

This processing may be necessary for our legitimate interests and/or compliance with applicable legal obligations.

3.5 Legal and Regulatory Compliance

We may process and retain information where reasonably necessary to:

● comply with applicable laws;

● comply with tax and accounting requirements;

● respond to lawful requests from authorities;

● establish, exercise or defend legal claims;

● enforce our agreements;

● prevent fraud or other unlawful activity.

4. Marketing Communications

Where permitted by applicable law, we may use your contact information to provide promotional communications about our products, services, offers or promotions.

Where applicable law requires consent, we will obtain consent before sending such marketing communications.

You may unsubscribe from marketing emails at any time by:

● clicking the unsubscribe link contained in the email; or

● contacting us at support@cozynestpaws.store.

You may object to direct marketing at any time.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping notifications or important communications concerning your purchase.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide functionality, maintain security, remember preferences, understand website usage and, where permitted, measure or improve advertising performance.

Cookies and similar technologies may include:

● strictly necessary cookies;

● functionality cookies;

● analytics cookies;

● advertising and measurement cookies.

Strictly necessary cookies may be used where necessary to operate the website, provide functionality you request, maintain security or perform another legally permitted function.

Where applicable law requires consent for non-essential cookies or similar technologies, we will request consent before using them.

You may manage available cookie preferences through our cookie-management interface and/or your browser settings.

Please note that disabling certain cookies may affect the functionality of the website.

6. Analytics and Advertising Technologies

We may use third-party services to understand how visitors interact with our website and to measure the effectiveness of our advertising.

Depending on our current website configuration, these services may include analytics, advertising, attribution, fraud-prevention and conversion-measurement technologies.

These technologies may collect information such as:

● IP address;

● device and browser information;

● pages visited;

● products viewed;

● actions taken on the website;

● approximate location;

● referral information;

● advertising interaction information.

Where required by applicable law, we will obtain appropriate consent before activating non-essential tracking technologies.

The specific third-party technologies used by the store may change over time as we update our website and marketing infrastructure.

7. Who We Share Information With

We may share personal information with third parties where reasonably necessary to operate our business, provide services to you, fulfill orders, process payments, protect our business or comply with applicable law.

These third parties may include:

Shopify and Technology Providers

We use Shopify and related technology providers to operate our online store, process orders and provide website functionality.

Payment Providers

Payment processors may process payment and transaction information to authorize and complete payments, prevent fraud and provide payment services.

Fulfillment Partners and Suppliers

Some products sold through The Cozy Paw™ may be fulfilled by independent suppliers, manufacturers, warehouses or fulfillment partners.

Where necessary to fulfill your order, we may provide the relevant fulfillment partner with information such as:

● your name;

● shipping address;

● contact information;

● order number;

● products ordered;

● quantities and other information necessary to fulfill the order.

The use of third-party fulfillment partners does not transfer your contractual relationship with BLYRIX LTD to those suppliers.

Shipping and Delivery Providers

We may share relevant information with postal services, courier companies, logistics providers and other delivery partners to deliver your order.

Customer Service Providers

We may use third-party providers that assist us with customer support, communications and order-related inquiries.

Analytics and Advertising Providers

Where applicable and permitted by law, we may share or allow the collection of information through analytics, advertising and measurement technologies.

Professional Advisers

We may disclose information to lawyers, accountants, insurers, auditors, consultants and other professional advisers where reasonably necessary.

Government and Law Enforcement Authorities

We may disclose information where required or permitted by applicable law, including in response to valid legal processes or governmental requests.

8. Third-Party Service Providers

Where we use service providers to process personal information on our behalf, we seek to use providers that implement appropriate contractual, technical and organizational safeguards.

Third parties may process information only to the extent reasonably necessary to provide their services, subject to their applicable contractual and legal obligations.

9. International Data Transfers

Because we operate an online business and use service providers located in different countries, personal information may be processed outside the country where you live.

This may include countries outside the United Kingdom or European Economic Area (“EEA”).

Where applicable law restricts international transfers of personal information, we will use an appropriate lawful transfer mechanism, which may include:

● an applicable adequacy decision;

● Standard Contractual Clauses;

● an applicable data transfer agreement;

● another legally recognized safeguard.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

● the nature of the information;

● the purpose for which it was collected;

● whether you have an ongoing relationship with us;

● legal, tax and accounting requirements;

● dispute resolution;

● fraud prevention;

● enforcement of agreements.

When personal information is no longer required, we may delete it, anonymize it or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include:

● the right to request access to personal information we hold about you;

● the right to request correction of inaccurate or incomplete information;

● the right to request deletion of personal information;

● the right to request restriction of certain processing;

● the right to object to certain processing;

● the right to object to direct marketing;

● the right to request data portability;

● the right to withdraw consent where processing is based on consent;

● the right to lodge a complaint with a competent data protection authority.

These rights are not absolute and may be subject to legal exceptions or limitations.

To exercise an applicable privacy right, contact:

support@cozynestpaws.store

We may request reasonable information to verify your identity before responding to certain requests.

12. UK Privacy Rights

If UK data protection law applies to the processing of your personal information, you may have rights under applicable UK data protection legislation.

Depending on the circumstances, these may include rights of:

● access;

● rectification;

● erasure;

● restriction of processing;

● objection;

● data portability;

● withdrawal of consent where consent is the legal basis for processing.

Where we rely on legitimate interests as a legal basis, you may have the right to object to that processing in accordance with applicable law.

You may also object to direct marketing at any time.

13. European Economic Area Rights

If applicable data protection law in the EEA applies to our processing of your personal information, we will process your information on an applicable lawful basis.

Depending on the circumstances, lawful bases may include:

● performance of a contract;

● compliance with a legal obligation;

● legitimate interests;

● consent.

Where we rely on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

You may also have the right to lodge a complaint with the relevant data protection supervisory authority in your country.

14. California Privacy Rights

If you are a resident of California, you may have additional rights under applicable California privacy laws.

Depending on the circumstances and applicable law, these may include rights to:

● know or access certain personal information;

● request deletion;

● request correction;

● opt out of certain forms of sale or sharing of personal information;

● limit certain uses of sensitive personal information where applicable.

We do not intend to deny, charge different prices for, or provide a materially different level of service because you exercise a privacy right where prohibited by applicable law.

California residents may submit privacy requests using:

support@cozynestpaws.store

We may take reasonable steps to verify requests before fulfilling them.

15. Children's Privacy

Our website is intended for a general consumer audience and is not directed toward children who are not legally permitted to make purchases or provide personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

16. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your own information and account credentials.

17. Third-Party Websites

Our website may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy practices, security, content or policies of third-party websites.

We recommend reviewing the applicable privacy policy before providing personal information to any third party.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

● changes to our business;

● changes to our website;

● changes to our service providers;

● changes to applicable laws;

● changes to our data-processing practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where required by law, we will provide additional notice or obtain consent for material changes.

19. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or our handling of personal information, please contact:

BLYRIX LTD
Trading as: The Cozy Paw™
Company number: 17331616
Registered office: Office 7287, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom, IG6 3SZ
Email: support@cozynestpaws.store