Shipping Policy

Last Updated: August 18, 2026

The Cozy Paw™ is an online pet store operated by BLYRIX LTD.

This Shipping Policy explains how orders are processed, fulfilled and delivered to customers who purchase products through our website.

1. Order Processing

Orders are generally processed and prepared for shipment promptly after successful payment.

Our estimated delivery timeframe is:

4–8 business days

This is the estimated total delivery timeframe from the date the order is processed until delivery to the customer's shipping address.

Delivery times are estimates and are not guaranteed delivery dates.

2. Estimated Delivery Time

For most orders, we expect delivery to take approximately:

4–8 business days

Actual delivery times may vary depending on the destination, carrier, fulfillment location and circumstances outside our reasonable control.

The estimated delivery timeframe does not include delays caused by circumstances beyond our reasonable control.

3. Third-Party Fulfillment

The Cozy Paw™ may use independent third-party suppliers, manufacturers, warehouses and fulfillment partners to process and ship orders.

This means that an order may be shipped directly from a fulfillment partner rather than from premises operated by BLYRIX LTD.

The fulfillment location may vary depending on:

● product availability;

● customer location;

● inventory availability;

● logistics arrangements;

● carrier availability.

The use of third-party fulfillment partners does not change BLYRIX LTD's responsibilities to customers under applicable law.

4. Shipping Confirmation and Tracking

Where tracking information is available, we may provide tracking information after an order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed to the relevant carrier.

The availability of tracking may vary depending on the shipping method, destination and carrier.

5. Delivery Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your:

● name;

● street address;

● apartment or unit number;

● city;

● postal code;

● state or region;

● country;

● telephone number, where requested.

If you realize that you have provided incorrect delivery information, please contact us as soon as possible at:

support@cozynestpaws.store

We will make reasonable efforts to update the information before the order is shipped, but we cannot guarantee that changes can be made after an order has entered fulfillment.

6. Failed Delivery

If a shipment cannot be delivered because of incorrect or incomplete information provided by the customer, the carrier may return the package to the sender or fulfillment facility.

In such circumstances, additional shipping costs may apply for a reshipment where permitted by applicable law.

Where the failure to deliver is attributable to BLYRIX LTD or its fulfillment arrangements, we will provide the appropriate remedy required by applicable law.

7. Delayed Deliveries

Although our estimated delivery time is 4–8 business days, delays can occasionally occur.

Possible causes include:

● carrier delays;

● severe weather;

● customs processing;

● transportation disruptions;

● public holidays;

● unusually high shipping volumes;

● incorrect delivery information;

● operational issues affecting carriers or fulfillment partners;

● events outside our reasonable control.

If your order has not arrived within the expected timeframe, please contact us at:

support@cozynestpaws.store

We will reasonably investigate the shipment and, where appropriate, work with the relevant carrier or fulfillment partner to resolve the issue.

Nothing in this policy limits any statutory rights you may have where a delivery is materially delayed or fails to occur as required by applicable law.

8. Customs, Duties and Import Charges

For international orders, the destination country may impose customs duties, import taxes, brokerage fees or other charges.

Unless expressly stated otherwise at checkout, such charges may be the responsibility of the customer where legally permitted.

Customs authorities may also inspect shipments or delay delivery.

We cannot guarantee that a shipment will pass through customs without delay or additional charges.

9. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on the destination country.

Where a product cannot legally or practically be shipped to a particular destination, we may cancel the affected order and provide an appropriate refund.

10. Multiple Products in One Order

If an order contains multiple products, products may occasionally be fulfilled or shipped separately depending on product availability and fulfillment arrangements.

If products are shipped separately, you may receive more than one tracking number or delivery.

This will not result in additional shipping charges unless the applicable shipping terms at checkout expressly state otherwise.

11. Damaged Packages

If your package arrives visibly damaged, please contact us at:

support@cozynestpaws.store

as soon as reasonably practicable.

Where possible, please provide photographs showing:

● the shipping package;

● the shipping label;

● the damaged area;

● the product and its packaging.

This information may help us investigate the issue with the carrier or fulfillment partner.

Your statutory consumer rights are not affected by whether you are able to provide photographs.

12. Incorrect or Missing Products

If you receive an incorrect product or an item appears to be missing from your order, please contact:

support@cozynestpaws.store

Please include your order number and relevant details.

We will investigate the issue and, where appropriate, provide a replacement, refund or other remedy required by applicable law.

13. Lost Shipments

If tracking indicates that a shipment has been delivered but you have not received it, or if the shipment appears to have been lost in transit, please contact us.

We may request information such as:

● order number;

● shipping address;

● tracking number;

● delivery information;

● confirmation that the address provided at checkout was correct.

We may contact the relevant carrier or fulfillment partner to investigate the shipment.

Where BLYRIX LTD is legally responsible for the loss or failure to deliver, we will provide the remedy required by applicable law.

14. Pet Products and Safe Delivery

The Cozy Paw™ sells products intended for pets and pet owners.

Customers should inspect products after delivery and before allowing a pet to use them.

If a product appears damaged, defective or unsafe, discontinue use and contact us at:

support@cozynestpaws.store

Please follow any product-specific instructions, warnings or safety information supplied with the product.

Nothing in this section limits any statutory rights relating to defective or unsafe products.

15. Delivery Estimates Are Not Guarantees

The stated 4–8 business day delivery timeframe is an estimate based on expected fulfillment and carrier performance.

It is not a guaranteed delivery date unless expressly stated otherwise.

Circumstances outside our reasonable control may cause delivery to take longer.

Where applicable law provides mandatory rights or remedies for delayed delivery, those rights remain unaffected.

16. Events Outside Our Reasonable Control

We are not responsible for delays caused by circumstances outside our reasonable control, including:

● natural disasters;

● severe weather;

● war;

● terrorism;

● civil unrest;

● government action;

● customs delays;

● transportation disruptions;

● carrier interruptions;

● labor disputes;

● widespread technical failures;

● public health emergencies;

● disruptions affecting suppliers or fulfillment partners.

Where such circumstances occur, we will take reasonable steps to minimize the impact on your order.

17. Contact Us

If you have questions regarding shipping, delivery or an existing order, please contact:

The Cozy Paw™
Operated by BLYRIX LTD

Company number: 17331616
Registered office: Office 7287, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom, IG6 3SZ
Email: support@cozynestpaws.store